Returns & Refund Policy
We want you to be happy with what you ordered. If something isn't right, you have 7 days from the day your order is delivered to ask for a return or exchange.
What we can accept back
- The item is unused, unwashed and in its original condition.
- All original packaging, tags and any free gifts are included.
- You can show proof of purchase - your order number is enough.
What we can't accept back
- Innerwear, cosmetics and other hygiene-sensitive items, once opened.
- Items damaged by normal use, accident or misuse after delivery.
- Anything sold as clearance or final sale, where the listing says so.
Wrong or damaged item?
If we sent the wrong product, or it arrived damaged, that's on us - tell us within 48 hours of delivery and we'll arrange a replacement or a full refund including delivery charges. Photos of the item and its packaging help us sort it out faster.
How to start a return
- Find your order number on the Track Order page or in My Orders.
- Contact us with that number and a short note on what's wrong - by the contact form, or by phone on +8801805734837.
- We'll confirm the return and tell you how to send the item back.
Refunds
Once the returned item reaches us and passes a quick check, refunds are issued within 7-10 working days. Payments made by bKash or Nagad are refunded to the same number you paid from. Cash on Delivery orders are refunded by bKash/Nagad to a number you confirm with us. Original delivery charges are only refunded when the return is our fault.
Cancelling before dispatch
An order that hasn't been dispatched yet can be cancelled free of charge - just contact us with the order number as soon as you can. If you already paid, the full amount is refunded.